Organization Libraries and Assets are on Personal Accounts

[westinl43936393]

Hi there, we've noticed since the cutover last month that many of our users in our organization are unable to access their libraries, font packs, etc. as they are only associated with the users' Personal accounts now. All of these were created on the Organization account. 

We need help from the team at Adobe to get all of these moved over to their correct locations so our links will work again. If someone can reach out as soon as possible, I can help provide the account emails of the users in question.

[Tarun Saini]

Hi there,

We're sorry to hear about the difficulties. Would you mind telling us if those users had migrated their accounts or not? If yes, Could you please share their email ID via private message so that I can check further? 

Regards,

Tarun

[westinl43936393]

Thanks Tarun, just sent that Private Message.

[NikkiJeffries]

Hi Tarun,
I have the same problem and all of my libraries have disappeared since the shift to company and personal profiles. I hope you can help me too.

/Nikki