Pago duplicado

New Here ,
Aug 01, 2021 Aug 01, 2021

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Buenas tardes,

llevo varios años pagando mi suscripción al paquete de Adobe fotográfico y por un error me se me está cobrando el mismo paquete por duplicado desde hace tres meses. No consigo hablar con ningún agente de Adobe para que me resuelva el problema y mientras tanto estoy perdiendo mi dinero.

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Cloud storage web assets

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Community Expert ,
Aug 01, 2021 Aug 01, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 01, 2021 Aug 01, 2021

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Why can't you talk to Adobe Support???  Use a good browser that accepts cookies and does not have script blockers.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Unfortunately, as fellow product users nobody here can help you with an account problem.  You must contact a support agent directly.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 01, 2021 Aug 01, 2021

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Hola,

gracias por tu ayuda.
En ningún momento me aparece una ventana de chat en ese enlace. Lo he intentado muchas veces.
Y el horario de teléfono ha cambiado pero llamé dos veces y no conseguí hablar con nadie. Volveré a intentarlo mañana.

Gracias de nuevo por tu ayuda.

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