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Hello! In my account, I see two identical 20GB packages. I had one free last year, and this year I pay for this package. I see payment problems in the old package. There is no money on the card attached. If there is money, will they be charged?
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human