Penalizacion erronea por cancelar plan

New Here ,
Jun 20, 2022 Jun 20, 2022

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Hola, estoy intentando cancelar el plan que tengo con adobe creative cloud, pero al intentarlo, me dice que me cobraran 166,31 € por "Como parte del contrato original suscrito, este cargo se aplicará si cancelas ahora y finalizas anticipadamente tu compromiso anual." lo cual no tiene sentido, ya que lo contrate el 14 de junio del 2021, siendo hoy 20 de junio de 2022, asi que ya ha pasado mas de un año, y no estoy cancelando nada anticipadamente

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Adobe Community Professional ,
Jun 20, 2022 Jun 20, 2022

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You needed to cancel BEFORE your renewal date... you are now in a new period

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Pero si cancelo ANTES, entonces seria cancelacion anticipada.

A que te refieres con nuevo periodo? el numero de pedido no ha cambiado (empieza por "HB") a diferencia del plan 2020-2021, (que empieza por "AD")

Gracias por el tercer link, lo intentare cuando despierten, de 9 de la mañana a 5 de la tarde, parecen funcionarios

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