Penalizacion erronea por cancelar plan

[Borja5CD4]

Hola, estoy intentando cancelar el plan que tengo con adobe creative cloud, pero al intentarlo, me dice que me cobraran 166,31 € por "Como parte del contrato original suscrito, este cargo se aplicará si cancelas ahora y finalizas anticipadamente tu compromiso anual." lo cual no tiene sentido, ya que lo contrate el 14 de junio del 2021, siendo hoy 20 de junio de 2022, asi que ya ha pasado mas de un año, y no estoy cancelando nada anticipadamente

[John T Smith]

You needed to cancel BEFORE your renewal date... you are now in a new period

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[Borja5CD4]

Pero si cancelo ANTES, entonces seria cancelacion anticipada.

A que te refieres con nuevo periodo? el numero de pedido no ha cambiado (empieza por "HB") a diferencia del plan 2020-2021, (que empieza por "AD")

Gracias por el tercer link, lo intentare cuando despierten, de 9 de la mañana a 5 de la tarde, parecen funcionarios