• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Perte d'accès à mon stockage sur Cloud

New Here ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

Bonjour,

Je ne sais pas si je pourrai être éclairée à ce sujet ici, mais je me lance.
J'utilise depuis un peu plus d'un an un compte fourni par ma formation, par question de facilité et de manque d'espace, je conservais mes documents en ligne sur le cloud afin de jongler entre mes trois machines.
Cependant, du jour au lendemain, j'ai perdu accès à tout mon stockage, je les vois toujours présents, je peux encore me connecter à mon ancien compte et j'ai pu récupérer quelques-uns de mes travaux, mais pour les 10 go de documents restants rien n'y fait. On me dit de contacter l'administrateur du service, mais mon école me dit qu'Adobe a fermé cette administration et on a simplement transmis de nouveaux identifiants et un nouveau compte.
J'ai besoin d'aide, car sinon, je ne pourrai pas passer mon examen, j'ai une année entière de travail sur ce cloud et je risque de tout perdre.
Mon école peut-elle transférer mon cloud sur le nouveau compte fourni ? Ou puis-je, en montrant patte blanche, récupérer par moi-même ces fameux documents ?

TOPICS
Cloud storage web assets , File sync

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

This won't help you now, but you should ALWAYS have local copies of all documents

I use a Sata docking station and SEVERAL 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 17, 2022 Jun 17, 2022

Copy link to clipboard

Copied

LATEST

Contact Adobe Technical Support and ask them.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines