Phantom image stopping sync on LR CC

[Ellie28513519l0lc]

I am working on MacOS Ventura 13.2.1 using Lightroom CC Version 6.2

I tried to upload a significant number of images onto my desktop but the sync process got stuck leaving a large number unsynced. I tried all the steps I could find in posts dating back to 2017 and even after deleting all the photos I had originally uploaded I am left with a 'syncing 1 image' message on my desktop app (online it appears that all images are synced) which has not gone away after three days. I cannot find what the image is even by filtering 'syncing', clicking on cloud icon, checking sync issues online etc. How do I track down and remove this phantom image that seems to be blocking the rest.

What else is left to try?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum so that proper help can be offered.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.