Photoshop : Libraries : you do not have access to this service

[Jin25256663hesu]

Hello everyone!

I have a problem accessing adobe libraries, on the libraries panel it just shows that you do not have access to this service.
Does anyone have the same issue or know how to solve that?

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

restart your computer 

[Jin25256663hesu]

Hello!

Thank you for your reply, I followed the steps and it shows unable to connect to the server now, could you help with this? Thank you!

[kglad]

what's your os/version?

[Jin25256663hesu]

photoshop 2023 and I can not add or view the resources from the creative cloud too

[kglad]

what's your computer's operatiing system and version?

[Jin25256663hesu]

windows 10

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html