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Photoshop : Libraries : you do not have access to this service

New Here ,
Nov 05, 2022 Nov 05, 2022

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Hello everyone!

I have a problem accessing adobe libraries, on the libraries panel it just shows that you do not have access to this service.
Does anyone have the same issue or know how to solve that?

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Libraries

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Community Expert ,
Nov 05, 2022 Nov 05, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

restart your computer 

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New Here ,
Nov 07, 2022 Nov 07, 2022

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Hello!

Thank you for your reply, I followed the steps and it shows unable to connect to the server now, could you help with this? Thank you!

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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what's your os/version?

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New Here ,
Nov 07, 2022 Nov 07, 2022

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photoshop 2023 and I can not add or view the resources from the creative cloud too

Jin25256663hesu_0-1667833541783.png

 

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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what's your computer's operatiing system and version?

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New Here ,
Nov 07, 2022 Nov 07, 2022

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windows 10

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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LATEST

 

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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