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Point d'exclamation sur icône CC

Guide ,
Dec 04, 2023 Dec 04, 2023

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Bonsoir.
Depuis la dernière mise à jour de l'application CC,  j'ai un point d'exclamation sur l'icône CC alors qu'il n'y a rien de particulier (ni notification, ni problème de synchronisation, ni mise à jours, etc.)
J'ai quitté et relancé sans succès.
Une idée ?
Merci

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correct answers 1 Correct answer

Guide , Dec 06, 2023 Dec 06, 2023

Bonjour.
J'ai juste "réparé" l'application, et cela a suffit.
Inutile donc de désinstaller/réinstaller (on peut d'ailleurs à priori perdre des fichiers de synchronisations en faisant comme ça selon Adobe…).
Donc problème résolu.
Merci

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Guide ,
Dec 04, 2023 Dec 04, 2023

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Merci mais je pense qu'il doit y avoir plus simple… 🙂 
(PS/ Et je suis sur Mac 😉 )

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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the first fix is as simple as it gets.

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Guide ,
Dec 04, 2023 Dec 04, 2023

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I think this is a bug following the last update because it has happened on several computers since then.
In itself this doesn't pose a problem, it's just this exclamation point which is a little annoying...
Uninstalling/Reinstalling and even running the cleaner seems a bit exaggerated to me but thanks all the same…

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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did you reset your app?

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Guide ,
Dec 06, 2023 Dec 06, 2023

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Bonjour.
J'ai juste "réparé" l'application, et cela a suffit.
Inutile donc de désinstaller/réinstaller (on peut d'ailleurs à priori perdre des fichiers de synchronisations en faisant comme ça selon Adobe…).
Donc problème résolu.
Merci

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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glad to hear that.

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