Point d'exclamation sur icône CC

[Bdz]

Bonsoir.
Depuis la dernière mise à jour de l'application CC,  j'ai un point d'exclamation sur l'icône CC alors qu'il n'y a rien de particulier (ni notification, ni problème de synchronisation, ni mise à jours, etc.)
J'ai quitté et relancé sans succès.
Une idée ?
Merci

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Bdz]

Merci mais je pense qu'il doit y avoir plus simple… 🙂 
(PS/ Et je suis sur Mac 😉 )

[kglad]

the first fix is as simple as it gets.

[Bdz]

I think this is a bug following the last update because it has happened on several computers since then.
In itself this doesn't pose a problem, it's just this exclamation point which is a little annoying...
Uninstalling/Reinstalling and even running the cleaner seems a bit exaggerated to me but thanks all the same…

[kglad]

did you reset your app?

[Bdz · Accepted solution]

Bonjour.
J'ai juste "réparé" l'application, et cela a suffit.
Inutile donc de désinstaller/réinstaller (on peut d'ailleurs à priori perdre des fichiers de synchronisations en faisant comme ça selon Adobe…).
Donc problème résolu.
Merci

[kglad]

glad to hear that.

[Chapteuil]

Bonjour,

J'ai le même souci avec mon Adobe CC sur macOS Sonoma 14.5.

Point d'exclamation persistant, pourtant tout est ok et bien synchronisé.

Comment avez-vous fait pour "réparer" l'app svp ?

À part réinstaller Adobe CC, je ne vois pas comment faire.

Merci pour votre réponse !

[Bdz]

Bonjour.
Au moment de la désinstaller vous devez avoir un message qui vous offre la possibilité de "réparer"…

[kglad]

@Chapteuil 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.