Portfolio Adobe

[partnerskk]

Hi, I switched from a teams account to a personal account. I am a single user, so didn't need teams account. I built my website using Portfolio when I subscribed to teams, when I switched to personal account I recieved an email from Adobe saying: "We no longer have a valid payment method on file. Please update your plan by June 6, 2023 to keep your Portfolio site published. While you won't lose any of your content, we recommend that you update to a paid plan to keep your site published." My question is since Portfolio is still an app that I can access and use with the personal account, so how do I keep my Portfilio website up and running? Adobe phone support told me that they do not have support for Portfolio and to try here. Thanks!

[Tarun Saini]

Hi @partnerskk,

We're sorry to hear about your difficulties. I understand that you switched from a Teams account to a personal account with Adobe, and you received an email stating that you need to update your plan by June 6, 2023, to keep your Portfolio website published. Even though Portfolio is still accessible with your personal account, it seems that the specific plan associated with your Portfolio site requires a paid subscription.

Please check this link for more info:- https://help.myportfolio.com/hc/en-us/articles/14892595946523-Migrate-a-Portfolio-account-from-a-Bus...

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/
- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Regards,

Tarun

[Nancy OShea]

- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

They usually reply with 48 hours.  Check your email spam folder.