Portfolio contact form submit button not working

[gordthisis]

Hi,

I am setting up a new site in portfolio and have a contact form.  I was testing it last night on live site, and was working fine - got the ‘submitted message’, and the email.
Then it stopped working, when you click on the submit button, nothing happens - you stay on the form page.  No ’submitted message’ and no email sent.
I don’t think I did anything except to make changes to the submitted message.  I changed the submitted message back to what it was before, but that didn’t help.  

I’m using Chrome, but tried in Safari as well - not working there either.
I set up a completely new contact form with a different email address, and that one didn’t work either.

Any ideas?

Thanks!

••• submitting this required a 'Topic', but it only gave me a few choices that didn't seem to relate.

[gordthisis]

Update to this - the submit works for others on a different IP, and for me on my phone (with wifi turned off). 

So I'm thinking my IP address might be blocked somehow?  Maybe because I tested it many times in a short period of time?

So if anyone knows how to see if that is the case, or how to 'unblock' an IP address, that would be great!

Thanks

[kglad]

clear your browser cache and retry.

[gordthisis]

Yup, tried that - sorry, should have included that in the info above.

[kglad]

as a last resort you can try adobe support, but i wouldn't hold out much hope.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[gordthisis]

thank you!  I did log a ticket by email, but will look for the chat option.

[kglad]

that message wasn't meant for you.  portfolio help is here and portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[Nancy OShea]

@gordthisis,

Portfolio has a separate support team below.  Adobe Support cannot help you with Portfolio issues.  They don't know anything about it. 

Portfolio's Team usually responds to service requests within 24-48 hours, M-F.  Check your email spam folder.

Meanwhile, try using a different browser that supports cookies and does not have script blockers.

Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

[gordthisis · Accepted solution]

FYI - to update again - Adobe support got back to me and they only allow 20 submissions on a form per week, after that the IP is blocked until the next week.

[kglad]

@gordthisis 

thank you for the follow-up

[Nancy OShea]

No doubt the limit is to thwart robot/spam submissions. But it's a shame Portfolio doesn't add Google Captcha or at a minimum a honeypot to trap robots. 

I created  a honeypot of  my own by asking a question only humans can answer and making it a required field.   It won't elimiinate human spam but it stops robots from exploiting the form.