Copy link to clipboard
Copied
Hi everyone!
I have a problem in updating photoshop
If I select update on Creative Cloud app it starts to download but at about 10% it says me that my internet connection does not work.
I have the same problem on my MAC PRO and omn my MACBOOKPRO using different internet connections.
In any case my internet connection works fine for everthing else so I can't reallu understand what's going on!
Any ideas?
Thank you in advance for any help!
Lorenzo
Copy link to clipboard
Copied
Hi,
Thank you for posting your query here and sorry to hear about the trouble you are facing.
Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.
Please refer to the following help article: https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html
Please let us know if that helps.
Thanks,
DJ.
Copy link to clipboard
Copied
Thank you but it didn't solve my problem!
what should I do?
Lorenzo
Copy link to clipboard
Copied
if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos after clicking "link"?
if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html
if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
Copy link to clipboard
Copied
In the end nothing worked and I still get the same error message. Then one morning I started Photoshop and it was upgraded!
thank you for your help!
Copy link to clipboard
Copied
you're welcome.