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Problem in updating photoshop

New Here ,
Jun 13, 2023 Jun 13, 2023

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Hi everyone!

I have a problem in updating photoshop 

If I select update on Creative Cloud app it starts to download but at about 10% it says me that my internet connection does not work.

I have the same problem on my MAC PRO and omn my MACBOOKPRO using different internet connections.

In any case my internet connection works fine for everthing else so I can't reallu understand what's going on!

Any ideas?

Thank you in advance for any help!

 

Lorenzo

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File sync

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please refer to the following help article:  https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html 

 

Please let us know if that helps.

Thanks,

DJ. 

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Thank you but it didn't solve my problem!

 

what should I do?

 

Lorenzo

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Jun 23, 2023 Jun 23, 2023

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In the end nothing worked and I still get the same error message. Then one morning I started Photoshop and it was upgraded!

 

thank you for your help!

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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you're welcome.

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