Problem in updating photoshop

[Lorenzo Ceva Valla]

Hi everyone!

I have a problem in updating photoshop 

If I select update on Creative Cloud app it starts to download but at about 10% it says me that my internet connection does not work.

I have the same problem on my MAC PRO and omn my MACBOOKPRO using different internet connections.

In any case my internet connection works fine for everthing else so I can't reallu understand what's going on!

Any ideas?

Thank you in advance for any help!

Lorenzo

[Dj_Creative_enthusiast]

Hi,

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

Please refer to the following help article:  https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html 

Please let us know if that helps.

Thanks,

DJ. 

[Lorenzo Ceva Valla]

Thank you but it didn't solve my problem!

what should I do?

Lorenzo

[kglad]

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Lorenzo Ceva Valla]

In the end nothing worked and I still get the same error message. Then one morning I started Photoshop and it was upgraded!

thank you for your help!

[kglad]

you're welcome.