problem with synchronization

[olafm38031923]

the cloud doesn't work. I can#t upload a new folder. Is says synchronization failed. The link below leads to a not existing page.

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[puneeta95641987 · Accepted solution]

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal