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problema no carregamento de fotos

New Here ,
Mar 20, 2023 Mar 20, 2023

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Quando carrego fotos numa pasta dos arquivos sincronizados no meu pc as fotos estão ok mas quando abro a pasta na web creative cloud as fotos aparecem desorganizadas e duplicadas.

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File sync

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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in your local cc sync folder, you create a new subfolder, correct?

 

you move some photos from one folder on your computer to your new subfolder, correct?

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New Here ,
Mar 20, 2023 Mar 20, 2023

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yes

 

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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don't attach, but copy and paste a screenshot of the problem here.

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New Here ,
Mar 20, 2023 Mar 20, 2023

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print1.pngprint2.png

after the "101" photo shows another photo "1"

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New Here ,
Mar 20, 2023 Mar 20, 2023

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and I copied about 430 photos but I have  in the paste abouut 1400 photos

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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why do they all have the same name?

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New Here ,
Mar 20, 2023 Mar 20, 2023

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I put it but they have number to distinguish, but did saw the problem?

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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yes, i  saw duplicates listed, but don't know if there are duplicate files on your cc web.  can you tell from storage whether the duplicate files are occupying space?

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New Here ,
Mar 20, 2023 Mar 20, 2023

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where can I see that?

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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in your cc storage, either in your cc desktop app or on your cc web page.

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New Here ,
Mar 20, 2023 Mar 20, 2023

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yes,they are occupying space

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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then click the first duplicate and shift-click the last duplicate to select them all, and then delete them.

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New Here ,
Mar 20, 2023 Mar 20, 2023

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but that will not end if the problemm, every time I add fotos is gonna duplicate by himself and every time i will need delete them by myself?

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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does it happen every time you upload photos?

 

if yes, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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