• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problemas con la nube

New Here ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

Buenas tardes,

Me pongo en contacto con el foro porque tengo el siguiente problema. Tengo contratado el plan fotográfico que incluye principalmente Adobe Lightroom y Adobe Photoshop y, además, cuenta con 20 GB de almacenamiento en la nube. El problema que experimento es que aparece lleno cuando no tengo ningún archivo ni ninguna fotografía subida a la nube. Cuando en Lightroom intenta sincronizarse aparece una ventana anunciando que se encuentran ocupados en la nube 20,8 GB. Me he asegurado que la nube se encuentra vacía, así como está vacío Lightroom. Esto me genera un enorme perjuicio a la hora de manera un volumen de fotografías en las que estoy trabajando y necesito cambiar de dispositivo.

Si pudieran ayudarme estaría muy agradecido.

Gracias de antemano,

Saludos

Daniel Azorín Juan

TOPICS
Cloud storage web assets , File sync

Views

804

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Nov 30, 2020 Nov 30, 2020

go to your web cloud files and, in the lower left, click the lightroom link.  are there 20gb of files there?

 

kglad_0-1606771731972.png

 

Votes

Translate

Translate
Community Expert , Nov 30, 2020 Nov 30, 2020

See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

Votes

Translate

Translate
Community Expert ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

go to your web cloud files and, in the lower left, click the lightroom link.  are there 20gb of files there?

 

kglad_0-1606771731972.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

Indeed, there were files that had not been synchronized but that were occupying space where you indicated.

Thanks very much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

I have managed to fix the problem with the answer above. However, I wanted to thank you for your response and the contribution of these two links, which I am sure I did not know and which will certainly be very useful to me.

Thanks very much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

mE ENCUENTRO IGUAL Y LLEVO HORAS Y NO ENCUENTRO LA SOLUCION, NO ENTIENDO ESTO QUE HAS TENIDO QUE HACE PODRIAS EXPLICARME?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

LATEST

@VANESSAATENEA 

 

check you cc files using a web browser:

 

open your cc desktop app

click the cloud icon at the upper right

click cc web

 

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

 

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines