Problems link folder in cloud sync in new Mac

New Here ,
Dec 28, 2021 Dec 28, 2021

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Hi, I have changed my mac, i recovered everything with time machine but i had to change the user and base folder name from 'mac' to 'paolo'. The sync service doesn't find the original folder as expected but, in Synchronization preferences, if i  try to change the sync folder i have an error message like "impossible to create folder in 'Users/paolo".

Can you help me in thi issue?

 

THANKS

 

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Collaboration , File sync

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Hi Paolo,

 

Sorry to hear about your difficulties. Have you tried uninstalling and reinstalling the Creative Cloud desktop app itself?

 

Uninstall
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Reinstall

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Best,

Dave

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