Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Problems with the CC Desktop App

Community Beginner ,
Oct 19, 2020 Oct 19, 2020

Copy link to clipboard

Copied

Hello, I have (repeatedly) problems with CC - for some time now I have not been able to log out via the CC app, for example, see http://g.recordit.co/Z6sxdjcuIt.gif - sometimes the updates or the buttons don't work either ...

 

Does anyone know such problems?

 

thanks + greetings
Frank

TOPICS
Libraries

Views

92

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 19, 2020 Oct 19, 2020

Copy link to clipboard

Copied

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that looks ok, see if you can sign out (or in) of the problematic computer using your account page.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

LATEST

Thanks for your answer.

Yes, I know that I can go on and off online.
But my problem concerns the desktop app 😉

Apparently, the problem seems to be bigger: Today, the app didn't want to start at all, or rather it couldn't connect (the internet connection was okay).

After 5-6 restarts it worked - and now logout is active again, too - ??

I will have to watch this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines