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Hello, I just purched theupgraded acount for adobe in order to pasword protect my documents however I still does not give me access and says I need to purchase (which I already have).
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum.When you ask a question you always need to provide some basic information-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-ne...
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
Adobe is a company with about 100 different products and services to its name. Please be more specific. Which product or service did you order? Log-in to your account portal below to ensure you got what you think you ordered and it's active.