"CCX Process" & "CCLibrary" CPU at 100% not yet resolved (Jul 2021)

Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!

Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

TOPICS
Cloud storage web assets , File sync , Libraries

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2021 Aug 09, 2021

Oh, so this is an issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

@_fisheater  Are you also using AdGuard?

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New Here ,
Dec 11, 2021 Dec 11, 2021

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CCLIbrary is draining my battery and generating hugh amounts of heat. MBP 16" Intel. It runs at close to 100% CPU. Why is it even running at all. What is it doing. I don't sync to the cloud and I haven't got Lightroom or Photoshop running. How can I configure CC so that it only runs on my computer when I run Photoshop or Lightroom. I'm not interested in any other background features in the slightest.

 

Photoshop also drives my fans mad when it is open even when it has no documents open.

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Adobe Employee ,
Dec 20, 2021 Dec 20, 2021

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Hi Ian,

Are you using AdGuard by any chance? Or Proxy related software? 

If you are not using anything like that, could you please provide following:
1. While CCLibrary being using lots of CPU, open Activity Monitor, click on CCLibrary and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot - just make sure to do it for CCLibrary, not CCXProcess like on a screenhsot).
MariiaNovikova_0-1627491111156.png

Thank you,
CCLibraries Team

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Explorer ,
Dec 11, 2021 Dec 11, 2021

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My experience, video capture of my showing how CC/Coresync CPU useage are very high, causing Windows Explorer to also be very high, how it affects any useability of Win Expl., and how closing those programs 100% solves it every time.

 

https://youtu.be/dOFs8jPZdhw

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New Here ,
Dec 17, 2021 Dec 17, 2021

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I have same problem, "CCX Process" and "CCLibrary" using high CPU constantly, if not killed.

Version: 4.7.1.3

 

One solution: uninstall Creative Cloud and stop using the product...

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Explorer ,
Jan 08, 2022 Jan 08, 2022

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Checking back in a month after last post with video showing the issue still persists on windows.

 

Without fail, the only way to maintain a productive workflow is to have creative cloud always closed and not running in the background, that's how bad this still is.

 

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New Here ,
Jan 09, 2022 Jan 09, 2022

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I concur. It's been causing endless issues for me, including the battery/CPU load described here. Even after quitting it, it leaves dozens of processes in the background (MacOS Big Sur), which I have to go and force kill. So upsetting they would do this. To think that the issue like this is unresolved for, what, more than 2 years? 

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New Here ,
Jan 15, 2022 Jan 15, 2022

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As of Jan 2022, this is not resolved. What is current status of this bug?

 

  • Not using AdGuard.
  • CCD is up to date.
  • CCLibrary process is at 99.9% of CPU all the time.

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New Here ,
Apr 18, 2022 Apr 18, 2022

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As of Mid of April, this is not resolved. 

Same as the poster above I am beyond annoyed by this. 

It's even running when no Adobe Programme or the Creative Cloud is active. If I wouldn't know about the issue I'd assume that is malware running in the background that is causing my high performance Mac to nearly lift off. 

Please fix this!

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Community Beginner ,
May 19, 2022 May 19, 2022

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Here it is, almost the end of May and still no resolution to this issue that's been going on for two years. TWO YEARS!!!!!

 

I regularly get CCLibrary or CCXProcess at 100% CPU and forcing the fans to blast a full speed.

 

Not using AdGuard and no proxy. I have AdBlock Plus, Sophos Home and Clean My Mac, but so have others who've complained on this and other related threads. It seems AdGuard has been identified as a problem but not the others. So what gives???????

 

Come on Adobe.  FIX THIS!!!!!

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New Here ,
May 19, 2022 May 19, 2022

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LATEST
This script is your friend, I run it on startup, works like a charm:

alex$ cat ~/bin/kill_adobe
ps ax | grep -i adobe | cut -b1-6 | xargs kill -9

I resent my computer being used in a corporate botnet with zero thought being given to what customers really care about. So upsetting.

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