"unable to send message at this time"

[designojo]

I am attempting to reply to an inquiry from a potential client. When I try to send my reply I get the "unable to send message at this time". I understand that Adobe puts limits on the number of messages sent, but I am hardly a heavy user so what's the deal. 

I paused sending the message for a couple of hours and then tried to send again and got the same "unable..." message. Does anyone have a suggestion or solution?

[kglad]

is this rated to the forums? an adobe app? a service?

[designojo]

 a potentional client messaged me  about a project through my behance account and I have tried unsuccessfully to reply

[kglad]

https://help.behance.net/hc/en-us

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

<moved again>

[Nancy OShea]

Use personal email to contact a client.

Behance support can be reached on Zendesk. Behance is independent of these Creative Cloud product forums.

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

[designojo]

Problem is this potential client contacted me via my behance account so I do not have their personal email info.

[kglad]

do you know their adobe user name?

[designojo]

I have their behance account/name, tried to contact them more directly but again got the same "unable..." message.

[kglad]

use a mobile browser 

[designojo]

Same issue when I attempt to send a reply on my phone.

[kglad]

what's theit behance name?

[designojo]

I prefer not to share their name here but they have been a behance member since 2018 and their overview of the project was listed on the behance job board with very specific project details.

[kglad]

send a private message 

[designojo]

tried that with the same "unable..." result

[kglad]

no, send me a private message with their behance site name

[Nancy OShea]

I have their behance account/name, tried to contact them more directly but again got the same "unable..." message.

By @designojo

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Maybe they've blocked personal messages.  See below for more details.

https://help.behance.net/hc/articles/4406583097883-Guide-Inbox-Permissions