"We have detected a problem with your settings" Can't access library

[tvshrine]

Had issues with my computer and had to wipe it and start over.  Did have windows 10 and everything worked fine with the cloud but since my reinstall with Window 7 pro I'm having the following error message in the cloud library window

"We have detected a problem with your settings" 

It gives me a link to the internet settings but all of my settings are grayed out except "add VPN" so I can't go where it says to go.

The rest of creative cloud is fine I can download and install software at least.  Can someone give me an alternate way to fix this issue?

Thanks

[kglad]

are you sync'g files or fonts?

[tvshrine]

I have font sync turned off.

[kglad]

what about file sync'g?

[tvshrine]

FIle Syncing is on

[KanikaS]

Moving to File Hosting, Syncing, and Collaboration​

[David__B · Accepted solution]

Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

[tvshrine]

I tried all of the options listed on that site but they didn't work. 

[swbaxter]

I have the same issue. It stops CC Libraries loading. I too have tried all the options in the link suggested and, like you, got nowhere.

Did you hear anything else from Adobe, find a work-around yourself, or give up?!!

[axla31195427]

I have this. In 2022. So bad, Creative Cloud - so very bad.

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[defaultyxvijuhi7ktf]

I am currently having this issue, has anyone found a resolution for this? I have tried all the troubleshooting options none work

[kglad]

@defaultyxvijuhi7ktf 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[defaultyxvijuhi7ktf]

I've tried this already, still does not work

[kglad]

contact adobe support by chat so they can check your computer. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...