"We have detected a problem with your settings" Can't access library

New Here ,
Jan 18, 2018 Jan 18, 2018

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Had issues with my computer and had to wipe it and start over.  Did have windows 10 and everything worked fine with the cloud but since my reinstall with Window 7 pro I'm having the following error message in the cloud library window

"We have detected a problem with your settings" 

It gives me a link to the internet settings but all of my settings are grayed out except "add VPN" so I can't go where it says to go.

The rest of creative cloud is fine I can download and install software at least.  Can someone give me an alternate way to fix this issue?

Thanks

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File sync

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correct answers 1 Correct answer

Adobe Employee , Jan 19, 2018 Jan 19, 2018

Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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are you sync'g files or fonts?

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New Here ,
Jan 19, 2018 Jan 19, 2018

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I have font sync turned off.

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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what about file sync'g?

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New Here ,
Jan 19, 2018 Jan 19, 2018

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FIle Syncing is on

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Adobe Employee ,
Jan 19, 2018 Jan 19, 2018

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Adobe Employee ,
Jan 19, 2018 Jan 19, 2018

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Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

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New Here ,
Jan 23, 2018 Jan 23, 2018

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I tried all of the options listed on that site but they didn't work. 

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New Here ,
May 31, 2018 May 31, 2018

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I have the same issue. It stops CC Libraries loading. I too have tried all the options in the link suggested and, like you, got nowhere.

Did you hear anything else from Adobe, find a work-around yourself, or give up?!!

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New Here ,
Jun 17, 2022 Jun 17, 2022

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I have this. In 2022. So bad, Creative Cloud - so very bad.

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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LATEST

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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