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"We have detected a problem with your settings" Can't access library

Community Beginner ,
Jan 18, 2018 Jan 18, 2018

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Had issues with my computer and had to wipe it and start over.  Did have windows 10 and everything worked fine with the cloud but since my reinstall with Window 7 pro I'm having the following error message in the cloud library window

"We have detected a problem with your settings" 

It gives me a link to the internet settings but all of my settings are grayed out except "add VPN" so I can't go where it says to go.

The rest of creative cloud is fine I can download and install software at least.  Can someone give me an alternate way to fix this issue?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Jan 19, 2018 Jan 19, 2018

Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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are you sync'g files or fonts?

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Community Beginner ,
Jan 19, 2018 Jan 19, 2018

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I have font sync turned off.

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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what about file sync'g?

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Community Beginner ,
Jan 19, 2018 Jan 19, 2018

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FIle Syncing is on

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Adobe Employee ,
Jan 19, 2018 Jan 19, 2018

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Adobe Employee ,
Jan 19, 2018 Jan 19, 2018

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Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

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Community Beginner ,
Jan 23, 2018 Jan 23, 2018

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I tried all of the options listed on that site but they didn't work. 

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New Here ,
May 31, 2018 May 31, 2018

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I have the same issue. It stops CC Libraries loading. I too have tried all the options in the link suggested and, like you, got nowhere.

Did you hear anything else from Adobe, find a work-around yourself, or give up?!!

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New Here ,
Jun 17, 2022 Jun 17, 2022

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I have this. In 2022. So bad, Creative Cloud - so very bad.

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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I am currently having this issue, has anyone found a resolution for this? I have tried all the troubleshooting options none work

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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@defaultyxvijuhi7ktf 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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I've tried this already, still does not work

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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LATEST

contact adobe support by chat so they can check your computer. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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