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Still the same problem in October 2021!
I finally found a link for "chat with an agent" when I clicked on "You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html" but that link ultimately took me right back to all the generic content. Terrible support and service!
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With a browser that accepts cookies and does NOT have script blockers contact Adobe by Online Chat or use the regional phone numbers listed below.
CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html