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Re: Unable to reach adobe server (Mac) [Branched from 2017 topic]

Explorer ,
Oct 27, 2021 Oct 27, 2021

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Same problem.  Searched the knowledge base and googled this issue. They only seem to provide answers for Windows users. Very negligent.

I’d rather have a bottle in front of me than a frontal lobotomy.
…Tom Waits
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Cloud storage web assets

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correct answers 1 Correct answer

Community Expert , Oct 27, 2021 Oct 27, 2021

Hi @gnurotic,

You posted to a very old topic from 2017 that's probably un-related to your situation. I branched & moved your question to a new topic for you.

 

TLS 1.2 connections are required now.  Without it, you can't connect to Adobe's servers.  You need a modern web browser and a modern operating system -- i.e. Win10 or higher, Mac OS 10.9.1 or higher.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

In addition, connection conflicts are sometimes caused by other apps on you

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Community Expert ,
Oct 27, 2021 Oct 27, 2021

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Hi @gnurotic,

You posted to a very old topic from 2017 that's probably un-related to your situation. I branched & moved your question to a new topic for you.

 

TLS 1.2 connections are required now.  Without it, you can't connect to Adobe's servers.  You need a modern web browser and a modern operating system -- i.e. Win10 or higher, Mac OS 10.9.1 or higher.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

In addition, connection conflicts are sometimes caused by other apps on your system -- Firewall, Anti-virus or OS permission settings.  Please refer to the help article below for more details.  Solutions are provided for BOTH Win and Mac.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps. But if not, feel free to post back with more details about your system and any error messages you are encountering.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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