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Receiving Error 500 when trying to download apps

New Here ,
Jan 11, 2024 Jan 11, 2024

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for the past few days everytime i try to download creative cloud it says error 500.

 

the clock is correct time.

vpn turned off/firewall turned off.

Check the GlobalSign Root CA certificate.

Resetting the hosts file

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correct answers 1 Correct answer

Community Expert , Jan 11, 2024 Jan 11, 2024

@GOOF 

 

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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@GOOF 

 

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Jan 12, 2024 Jan 12, 2024

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Thanks for the tag, @jane-e .

 

Hi @GOOF , do you mind sharing a screenshot of where you're seeing the error 500? Is it in the browser when you try to download the installer or is the installer showing the error?

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