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Recovering Libraries, settings and other cloud assets after migrating from Personal to Enterprise ac

New Here ,
Oct 11, 2023 Oct 11, 2023

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Just migrated from a personal account to a business account and lost all my libraries, settings and everything else I stored in the cloud. Is there a way to relink or recover these from my previous account type? Login details didn't change, just everything was lost during migration.

 

Thanks,

 

F

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Cloud storage web assets , Libraries

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @Ferdie Langdon,

 

Did you check the steps mentioned in this article: https://helpx.adobe.com/enterprise/kb/transfer-assets.html to check if that helps?

 

Regards,

Tarun

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Ferdie Langdon 

 

in addition to @Tarun Saini's suggestion, if you have multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles for each plan and gives each profile dedicated storage, https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

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