Red warning sign on CC files (Finder)

[DavidMatos]

I gather that files containing special characters are interfering with the sync engine. This is quite annoying, as only the root folder is marked and not specific files containing such characters. Could it be something else? Could Adobe fix this somehow? Could it be Aliens?

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[puneeta95641987 · Accepted solution]

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Also, can you please share filename(s) which are interfering with the sync engine.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal