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I cancelled my Plan on 24th September and still haven't received the refund even after complaining multiple times on customer support. They keep sending invoice but I did check with my bank multiple times and no refund from adobe has been. created.
Pathetic custimer support no one responds and end chats without solving the issue
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This can only be resolved only by Adobe support, no one here has access to account information. I would suggest that you ask to talk to a supervisor and keep on escalating untill you get someone who provides you proper information
-Manan