Relationships between file types and Adobe CC apps are not proper.

Community Beginner ,
May 26, 2022 May 26, 2022

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I have problems with opening files on M1 MBA.

And I couldn't change the file's default application from the Info window.

I contacted to Apple Support and discussed with a super visor with screen sharing. He found that files related to Adobe products, such as JPG, PNG, PSD, and AI. So he suggested I contact Adobe customer support, but while chatting, the supporter suddenly closed the chat, and I received an email saying “case closed.”

 

Since my MBA's internal SSD is 256GB, I modified the App folder and Sync folder settings of Creative Cloud.app to an external HDD.

 

Please help me.

Kindest regards,

Masaru

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Cloud storage web assets

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Hi there,

 

We are sorry for your difficulties as you are unable to open your files. As you mentioned that you were chatting with a support agent from Adobe, could you please share us the Case number they provided. We will be able to track the record and will be able to assist. 

 

Regards,

Neelam

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Community Beginner ,
May 26, 2022 May 26, 2022

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Hi Neelam,

Thank you for contacting me.

I'm so sorry that I've deleted the email, and I can't find the Case number.

 

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Adobe Employee ,
May 27, 2022 May 27, 2022

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H There,

 

I'd recommend reaching out to and working with our support directly again.
Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Neelam

 

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Community Beginner ,
May 27, 2022 May 27, 2022

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Hi, Neelam!

Thank you for the information. I'll try it on coming Monday.

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Community Beginner ,
Jun 03, 2022 Jun 03, 2022

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Hi, Neelam!

Thank you for your advice.

The support told me that relationships had been broken because I'd installed the app to non-system volume.
Also, they told me that moving Creative Cloud Libraries to the same volume would solve, but this operation was out of the Adobe usage regulations. They said to me that there was a particular procedure, but they can never tell me.

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