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Repeated login requred for Creative Cloud Photography Plan apps

New Here ,
Oct 19, 2022 Oct 19, 2022

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Sign-in is required to access Creative Cloud and then any app in Creative Cloud... regardless of already signed in apps. Editing in Photoshop from Lightroom Classic requires another sign-in. Opening a pdf file in Acrobat and then minimizing the window to switch to Creative Cloud's Photoshop and then return to the minimized Acrobat file window required sign-in again.

I've spent too many days trying to resolve this never ending sign-in all day whenever accessing any Adobe app. I've followed all the suggestions in the community support groups. Uninstalled Creative Cloud and reinstalled; uninstalled all the Photography Plan apps and reinstalled; uninstalled Acrobat apps in the Document Plan and reinstalled; uninstalled Acrobat and deleted all registry entries for Acrobat.

From a Windows 11 perspective, I confirmed that the WMI services are running. I changed my Adobe login password. Renamed 'C:\Users\<user>\AppData\Local\Adobe\OOBE'.

This appears to have been a reported problem as far back as 2013 and as recent as October 2022.   Help please.

TOPICS
Cloud storage web assets , Libraries

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correct answers 1 Correct answer

Community Expert , Oct 19, 2022 Oct 19, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app

...

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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which step solved the problem?

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Thank you! Thank you!  It works perfectly now!

I was reluctant to go through all those steps because it felt like things I had already tried so many times over the last three days (in addition to other steps from the community).  I did them all in order skipping nothing.  Since I was still skeptical, I also went through the registry and deleted (almost) all references to acrobat, adobe and photoshop. There were many after rebooting and before installing Creative Cloud.  I have no idea whether that mattered but decided it wouldn't hurt.  It didn't and all is well again. Thank you very much!

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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you're welcome.

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