Restore purchase button not working

New Here ,
Jan 01, 2022 Jan 01, 2022

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Hi, I've been working on photoshop on my iPad for a couple of days. Today it has kicked me out...I have tried to sign back in but it keeps telling me to restore my purchase...the issue is that the button on the app does not seem to work. 
I have restarted my iPad, uninstalled and reinstalled the app signed in and out....I still seem to be having the same issue. 
urgently need help as I am working towards a deadline.

thanks 

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correct answers 1 Correct answer

Community Expert , Jan 01, 2022 Jan 01, 2022

As far as I know (I don't work for Adobe, so this is from reading other messages) when you buy from the Apple store you must fix problems at the Apple store

 

HOWEVER - do you have an account that you bought from Adobe?

-Log-in to your Adobe account and click this link https://account.adobe.com/products

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Community Expert ,
Jan 01, 2022 Jan 01, 2022

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As far as I know (I don't work for Adobe, so this is from reading other messages) when you buy from the Apple store you must fix problems at the Apple store

 

HOWEVER - do you have an account that you bought from Adobe?

-Log-in to your Adobe account and click this link https://account.adobe.com/products

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New Here ,
Jan 01, 2022 Jan 01, 2022

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Hi, I've posted a message on the App Store too...unfortunately I used my Apple ID to set up me account 😔

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