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Retrieve deleted PDF on Android phone

Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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I wish I knew...getting a question answered is unbearable 

 

Subject renamed from "How do people use these forums and stay sane?"

Post moved from Using the Community to Acrobat Reader Mobile

 

 

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2024 Mar 03, 2024

Hi @mallory35494152ola3 @kglad,

 

This is a designed behavior.

 

The mobile version of Acrobat offers two different options.

 

One is the "remove feature," which removes the file from appearing on the recent list.

 

The other is the "delete function," which removes the file entirely from the source location.

Once done, the file cannot be recovered from our end.

 

We did make some changes to make the delete message more self-explanatory. 

Please let me know if the message doesn't describe the pro

...

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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quote

I wish I knew...getting a question answered is unbearable 

By @mallory35494152ola3

 

This is the only post you have made on the Adobe forums. What is your question?

 

Jane

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Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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On my android phone, I accidentally deleted an Abode pdf file...can it be
recovered?

Mallory Morse

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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@mallory35494152ola3 

 

use a web browser to navigate to the following location,  https://documentcloud.adobe.com

 

check the deleted folder.

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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thank you 

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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You need to ask in an Android forum, or a forum for your specific brand of cell phone

 

The fact that it is a PDF has nothing to do with how the Android operating system works

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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quote

You need to ask in an Android forum, or a forum for your specific brand of cell phone

The fact that it is a PDF has nothing to do with how the Android operating system works

By @John T Smith

 

The Acrobat for Mobile forum covers PDF issues on Android phones, John. I moved it there from Using the Community, then it was moved it from the Acrobat for Mobile forum to Creative Cloud Services.

Jane

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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jeez, it's not a reader issue. it's not an android issue.  it's not a pdf issue.

 

it's a document cloud issue.

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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@mallory35494152ola3 

 

Hi Mallory

 

I don't use Android, so I moved your question to the Acrobat Reader for Mobile forum where you are more likely to get a response from staff and from those who use Acrobat Reader for Mobile on Android, but I see it's been moved again.

 

Do you have the Android App "Recycle Bin" installed?

 

I also found this:

"How to Restore Deleted PDF Files in Android?

"It is relatively easy to restore deleted files on Android devices. You just need to open your Google Drive, select the files in the Trash you want to restore and click Restore to finish it. Of course, you need to ensure that you have used the same ID login for backup devices."

https://www.pdfgear.com/pdf-editor-reader/how-to-recover-deleted-pdf-files.htm

 

Tagging Adobe Staff @S S. 

 

Jane

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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Thank you very much...unfortunately,  I don't  use google drive for back up and I've checked every trash bin in every app...not in any and it seems that there is NO recycle bin on my phone...I had looked for hours. I appreciate that you took the time to try and help, as well as transferring to appropriate forum!

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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no, this should work:

 

@mallory35494152ola3 

 

use a web browser to navigate to the following location,  https://documentcloud.adobe.com

 

check the deleted folder.

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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I am going to try this again...thanks for taking the time to help me...I too, find the abobe help center to not be quite helpful!

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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Everyone seems to be assuming 1 of 2 things (or both of them)

 

1 - Mallory is using an Adobe program to read and/or manage PDF files

2 - Mallory's cell phone is linked to Adobe cloud storage

 

Mallory has not actually said either of these things

 

I have a Samsung Android cell phone and I have not had to install anything from Adobe to be able to open and view a PDF file... a function included with the cell phone reads a PDF just fine

 

I do not have my cell phone linked to any type of cloud storage... so aside from what jane-e posted about Google Drive (which I do not use) when I delete any type of file it is GONE

 

So until Mallory provides more information, I don't think anyone really knows how to restore that specific file

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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I have the paid version of Adobe acrobat which converts files to and from other formats,  as well as editing features and reader, it also comes with adobe cloud..though it seems that that a very few files are saved there...I'm sure it's apparent how limited  my technical  capabilites are!

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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@mallory35494152ola3 

 

you're welcome.

 

p.s. we've had a discussion here about whether this is an android issue, pdf issue, reader mobile issue or document cloud issue.  which is it?  and can you see your pdf in the deleted folder at  https://documentcloud.adobe.com

 

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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I just logged into my account with the link you provided...I can't even
find a deleted folder at all...I sure I simply don't know what I'm doing! I
so very much appreciate all your support!

Mallory Morse

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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no, you're correct.  i just tested a pdf from reader mobile.  when deleted from my phone, it was deleted from my online document folder with a warning that it was unrecoverable.

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Community Beginner ,
Feb 23, 2024 Feb 23, 2024

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That's what I thought at this point. You have gone above and beyond, and I
just can't thank you enough !

Mallory Morse

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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sorry the end result was disappointing.  i thought it would be more favorable.

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Adobe Employee ,
Mar 03, 2024 Mar 03, 2024

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Hi @mallory35494152ola3 @kglad,

 

This is a designed behavior.

 

The mobile version of Acrobat offers two different options.

 

One is the "remove feature," which removes the file from appearing on the recent list.

 

The other is the "delete function," which removes the file entirely from the source location.

Once done, the file cannot be recovered from our end.

 

We did make some changes to make the delete message more self-explanatory. 

Please let me know if the message doesn't describe the process, and I will follow up with the team to check this.

 

Thanks,

Souvik

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@S S. 

 

thanks for that (but, imo, it's another example of the various adobe cloud solutions having little/nothing in common with each other except the adobe name).

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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@kglad We are in talks to better the experience! Can't commit to it now, but there are discussions under way.

 

-Souvik

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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good to hear that.

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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LATEST
Thank you for your help...unfortunately, the document is gone for good!

Mallory Morse

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