• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Retrieve files after cancelation

New Here ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

I cancelled my adobe subscription and lost access to my files. I'm still within the grace period following cancellation before they're deleted.

 

I didn't realise they were synced to Adobe's server, I thought I was saving them to my laptop. 

 

Can anyone direct me in how to retrive the files to save them separately before they're deleted please?

 

 

TOPICS
Cloud storage web assets , File sync

Views

138

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

you need a subscription to retrieve your unsynced files.  

 

kglad_0-1672662555741.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

This is what I've understood. I'm within the 30 days  and under 2GB but can't access my files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

did you check your sync folder?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2023 Jan 03, 2023

Copy link to clipboard

Copied

LATEST
quote

This is what I've understood. I'm within the 30 days  and under 2GB but can't access my files.


By @Kira938

Under 2 Gb, you are fine, even for a free account.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 02, 2023 Jan 02, 2023

Copy link to clipboard

Copied

If you synched them to your computer, they are available locally. If you deleted those, you have your 30 days grace period to synch them again. Synching can take some time, depending on the amount of data. Normally, this is something, you plan in advance, before cancelling.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines