SERIOUSLY UNSOLVABLE ISSUE

New Here ,
Sep 13, 2022 Sep 13, 2022

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HI,

I WAS USING ADOBE CC WITH A SCHOOL EMAIL, WHICH GOT DISABLED A FEW DAYS AGO.

I HAVE GOTTEN A NEW LICENCE, THIS TIME FROM UNIVERSITY (ANOTHER ORGANISATION).

I CANNOT USE ADOBE CC, BECAUSE IT ENDLESSLY ASKS ME TO SIGN-IN AGAIN, AND IT IS AN ENDLESS LOOP WHERE I CLICK "SIGN-IN AGAIN" AND IT LEADS ME TO THE SAME PAGE.

 

I HAVE UNINSTALLED AND RE-INSTALLED ADOBE CC.

I HAVE RUN THE ADOBE CLEANER APP AND CLEARED MY ADOBE APPS.

I HAVE RE-INSTALLED CC AND STILL NOTHING, WHILST MY NEW LICENCE DOES WORK ON THE WEB PAGE.

 

I would be very grateful if someone could give me some assistance on this matter as I do not know what to do. I really thougt the cleaner app (as dramatic as it is, with having to stop background processes and everything) would solve it. 

 

Thank you

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Sep 13, 2022 Sep 13, 2022

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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New Here ,
Sep 13, 2022 Sep 13, 2022

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That's what worked in the end, thank you!

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New Here ,
Sep 13, 2022 Sep 13, 2022

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What exactly did you do? That page just tells me that it should be working....

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New Here ,
Sep 13, 2022 Sep 13, 2022

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I am also having this exact same issue and cannot find a solution that works for me.

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New Here ,
Sep 13, 2022 Sep 13, 2022

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I got it to work using the cleaner. 

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