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Server sync error

Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted. 

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Community Expert ,
Feb 26, 2022 Feb 26, 2022

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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Been there, done that. I have completely reinstalled the creative cloud. Talked with an Adobe expert for an hour last week. Still not working...

 

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Community Expert ,
Mar 03, 2022 Mar 03, 2022

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then do a complete uninstall, update your computer system and reinstall:



uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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I have used the cleaner app yes. But it doesnt clean very deep...not in the library, caches etc. I did this also by hand. Problem is my account. I have a personal and a business account and they worked a little bit bipolar. I work with 2 laptops on same account, never had any problems. My bin is also very huge because we work as a team so when we share we remove it after project is finished and CC backups everything in a archive bin. That one has no empty all button. I asked the Adobe expert to do it for me...

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Community Expert ,
Mar 03, 2022 Mar 03, 2022

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your best chance at success is to follow each step precisely.  picking a few steps and following them is better than nothing, but does not maximize your chance at success.

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Community Beginner ,
Mar 06, 2022 Mar 06, 2022

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Have done this in exact way as described. Nothing helped at all. Still syncing problems. Like I said, have feeling my Adobe account is corrupted and only Adobe tech can fix this. 

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Community Expert ,
Mar 06, 2022 Mar 06, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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Allready had an Adobe expert on the phone for almost an hour but he didnt find a solution too. This is allready more than a week ago and the stuf is still not working and havent got any updates too.

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Community Expert ,
Mar 07, 2022 Mar 07, 2022

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the nuclear option, which always works with compatible os'es, is to

 

backup your c-drive data

reformat your c-drive

reinstall your os

update your os

install the cc desktop app and then install your cc programs.

install your other software.

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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NO WAY! I have this on 2 different computers (without c-drives off course) so this problem is not my OS but its in my account. Waiting now for Adobe finally responding. 

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Community Expert ,
Mar 07, 2022 Mar 07, 2022

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keep us posted and let us know if this gets resolved without changing anything on your computer.

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