I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted.
reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
Been there, done that. I have completely reinstalled the creative cloud. Talked with an Adobe expert for an hour last week. Still not working...
then do a complete uninstall, update your computer system and reinstall:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
I have used the cleaner app yes. But it doesnt clean very deep...not in the library, caches etc. I did this also by hand. Problem is my account. I have a personal and a business account and they worked a little bit bipolar. I work with 2 laptops on same account, never had any problems. My bin is also very huge because we work as a team so when we share we remove it after project is finished and CC backups everything in a archive bin. That one has no empty all button. I asked the Adobe expert to do it for me...
your best chance at success is to follow each step precisely. picking a few steps and following them is better than nothing, but does not maximize your chance at success.
Have done this in exact way as described. Nothing helped at all. Still syncing problems. Like I said, have feeling my Adobe account is corrupted and only Adobe tech can fix this.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
Allready had an Adobe expert on the phone for almost an hour but he didnt find a solution too. This is allready more than a week ago and the stuf is still not working and havent got any updates too.
the nuclear option, which always works with compatible os'es, is to
backup your c-drive data
reformat your c-drive
reinstall your os
update your os
install the cc desktop app and then install your cc programs.
install your other software.
NO WAY! I have this on 2 different computers (without c-drives off course) so this problem is not my OS but its in my account. Waiting now for Adobe finally responding.
keep us posted and let us know if this gets resolved without changing anything on your computer.