Service got cancelled and won't restart

[mtdafm]

We had a separate renewing Acrobat charge on one of our cards that someone had called to get fixed under a different account. Somehow our Creative Cloud service under this account was cancelled at the same time.  When I try to renew it won't do it.  I changed cards and verified both work it still won't renew keeps saying billing issue. Please help.

[mtdafm]

Further more I know I should be using the popup but it doesn't work.  Even thought I'm logged into the primary email this is the message we get.  

When we click on the Adobe Admin Console link we get this.

So we're not sure where to go next.

[John T Smith · Accepted solution]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
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