Service got cancelled and won't restart

New Here ,
Oct 18, 2021 Oct 18, 2021

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We had a separate renewing Acrobat charge on one of our cards that someone had called to get fixed under a different account. Somehow our Creative Cloud service under this account was cancelled at the same time.  When I try to renew it won't do it.  I changed cards and verified both work it still won't renew keeps saying billing issue. Please help.

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correct answers 1 Correct answer

Adobe Community Professional , Oct 18, 2021 Oct 18, 2021
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work Thi...

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Further more I know I should be using the popup but it doesn't work.  Even thought I'm logged into the primary email this is the message we get.  

 

mtdafm_0-1634599358914.png

 

When we click on the Adobe Admin Console link we get this.

 

mtdafm_1-1634599419320.png

 

So we're not sure where to go next.

 

 

 

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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