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Shared Cloud Files don't appear in CC Desktop App

New Here ,
Jul 21, 2020 Jul 21, 2020

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Hey,

this is my last resort, I have googled and tried many solutions before so now I am coming to you guys with this:

 

A cloud folder has been shared with me via an invitation link. I accepted the invitation and can now see said folder on my iPhone App and in the browser version of Creative Cloud. 

HOWEVER when I go to the Desktop App of Creative Cloud, click on "Your Work" and then on "Cloud Documents" and "Shared with you", nothing is there. 

I have tried so far:

  • restarting my pc
  • reinstalling creative cloud
  • cleaning my pc with CreativeCloudCleaner.exe and then reinstalling creative cloud
  • getting a new invitation to the folder

 

One thing to note is that I have changed the location of the Creative Cloud Files folder. BUT a) I have changed it in the Desktop App so it should recognize the new path and b) the folder even updates and syncs locally! So my files are on my pc, yet they won't appear in the Desktop App.

If any of you guys could help me out I'd be super grateful, it's quite annoying to not be able to see it.

TOPICS
Cloud storage web assets , Collaboration , File sync

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New Here ,
Sep 08, 2020 Sep 08, 2020

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Facing the same issue. 

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New Here ,
Mar 07, 2023 Mar 07, 2023

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Same here! Files are in web version of Creative Cloud and showing up in my sync folder on my PC, but not showing up in the CC desktop app.

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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LATEST

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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