• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Sign-in problems

New Here ,
Dec 26, 2021 Dec 26, 2021

Copy link to clipboard

Copied

I was told I only have to sign-in once every 30 days.

Why am I being forced to sign-in every 1 to 2 days?

This is very inconvenient, especially if I am in a location with no internet access.

This is not what I signed up for.......I want my money back☹

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2021 Dec 26, 2021

Copy link to clipboard

Copied

Moving thread to the Creative Cloud Services forum from Photoshop ecosystem

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2021 Dec 26, 2021

Copy link to clipboard

Copied

>I want my money back

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2021 Dec 26, 2021

Copy link to clipboard

Copied

Try these steps:

Uninstall the Creative Cloud app, download a clean version, install new version.

If that doesn't work, uninstall with Adobe CC Cleaner app, then download CC app and reinstall.

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2021 Dec 26, 2021

Copy link to clipboard

Copied

LATEST

It's not normal for Creative Cloud to ask you to sign-in repeatedly.  See the help article below for solutions.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines