Signed Out Loop

Community Beginner ,
Sep 08, 2022 Sep 08, 2022

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Hello. Recently I have changed education organisations and therefore I have a new Adobe Login. My old one was deactivated before I could properly sign back out of it. So now, when I open Creative Cloud, it gives me the image that you can see attached below. If I click 'Sign In' this Sign Out box just reappears, as an infinite loop. Any one able to help? I am just looking to sign into Creative Cloud with my new login, but that does not appear to be an option. I have tried completely uninstalling Creative Cloud, as well as all of my Adobe products, but upon reinstalling I am met with this box again. The 'Sign Out' option in the Help drop down is also greyed out.image_2022-09-08_175821808.png

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correct answers 1 Correct answer

Community Expert , Sep 08, 2022 Sep 08, 2022

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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What may work is to remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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This was the solution, thank you!

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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That is the one that did it! Thank you for your help!

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New Here ,
Sep 10, 2022 Sep 10, 2022

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I'm having the same issue as OP. However, in my case the cleaner tood did not work.

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