Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Signed Out Loop

Community Beginner ,
Sep 08, 2022 Sep 08, 2022

Hello. Recently I have changed education organisations and therefore I have a new Adobe Login. My old one was deactivated before I could properly sign back out of it. So now, when I open Creative Cloud, it gives me the image that you can see attached below. If I click 'Sign In' this Sign Out box just reappears, as an infinite loop. Any one able to help? I am just looking to sign into Creative Cloud with my new login, but that does not appear to be an option. I have tried completely uninstalling Creative Cloud, as well as all of my Adobe products, but upon reinstalling I am met with this box again. The 'Sign Out' option in the Help drop down is also greyed out.image_2022-09-08_175821808.png

602
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 08, 2022 Sep 08, 2022
Translate
Community Expert ,
Sep 08, 2022 Sep 08, 2022
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 08, 2022 Sep 08, 2022

What may work is to remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 09, 2022 Sep 09, 2022

This was the solution, thank you!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 08, 2022 Sep 08, 2022
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 09, 2022 Sep 09, 2022

That is the one that did it! Thank you for your help!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2022 Sep 10, 2022

I'm having the same issue as OP. However, in my case the cleaner tood did not work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 30, 2022 Sep 30, 2022
LATEST

I am having the same problem and none of the solutions that work for others aren't helping me

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines