Signed Out Loop

[Ewan260218170sp9]

Hello. Recently I have changed education organisations and therefore I have a new Adobe Login. My old one was deactivated before I could properly sign back out of it. So now, when I open Creative Cloud, it gives me the image that you can see attached below. If I click 'Sign In' this Sign Out box just reappears, as an infinite loop. Any one able to help? I am just looking to sign into Creative Cloud with my new login, but that does not appear to be an option. I have tried completely uninstalling Creative Cloud, as well as all of my Adobe products, but upon reinstalling I am met with this box again. The 'Sign Out' option in the Help drop down is also greyed out.

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[John T Smith]

What may work is to remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Ewan260218170sp9]

This was the solution, thank you!

[Peru Bob · Accepted solution]

If that doesn't work, use the Cleaner Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Ewan260218170sp9]

That is the one that did it! Thank you for your help!

[Francesco26047976w6n4]

I'm having the same issue as OP. However, in my case the cleaner tood did not work.

[Hana26339680ptjo]

I am having the same problem and none of the solutions that work for others aren't helping me