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Some Creative Cloud files unavailable for download from web

Community Beginner ,
Sep 26, 2018 Sep 26, 2018

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On the web folder for my files (where the CC app uploads to), there here are multiple files across multiple directories that are not available for previewing in the browser.

Direct links created via the share option have a preview.

The files download via the browser fine. The files on my hard drive are fine.

The CC app shows everything is synced.

Edit to add: We use the image preview in the browser as access to our watermarked image library but do not allow the images to be downloaded.

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File sync

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Community Beginner ,
Sep 26, 2018 Sep 26, 2018

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Hi,

I have exactly the same problem since the beginning of August and no solution yet.

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Adobe Employee ,
Oct 02, 2018 Oct 02, 2018

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Hi Mlouradour - Thank you for reporting this issue! I'm on the team that builds assets.adobe.com, and we are now investigating to find a solution to this problem. We will post back on this thread once we have an update.

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