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something is preventing syncing

Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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Hello. 

This error comes out when syncing cloud documents. *something is preventing syncing*

All methods described for this problem are done. No result.
There is one account on all devices. There is enough memory.
I uninstalled Photoshop and installed it again.
IPad pro, Windows 10


What could be the reason?
Does Adobe Creative Cloud work in Thailand?

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File sync

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Community Expert ,
Jul 23, 2020 Jul 23, 2020

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You can check the Adobe System status report below.  Everything appears to be OK.

https://status.adobe.com/

 

See "Unable to sync files."

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 24, 2020 Jul 24, 2020

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Tati2020_0-1595624761212.jpeg

 

Thank you, but the problem remains. Where else could there be a reason?

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Community Beginner ,
Jul 31, 2020 Jul 31, 2020

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?

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Contributor ,
Aug 02, 2020 Aug 02, 2020

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That happens to me when my internet connection is slow. I feel your frustration but I'm not sure it's anything that can be adjusted in your software or computer. 

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New Here ,
Aug 01, 2021 Aug 01, 2021

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Have the same problem, anyone figured a solution?

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Community Expert ,
Aug 02, 2021 Aug 02, 2021

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@default46po5jkb3zl9,

This discussion is a year old.  Please start a new topic and provide some details about your system & workflow. 

 

In the meantime, please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

NOTE:  Effective July 14, 2021 Adobe servers require TLS 1.2 connections. 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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