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SPARK question - missing projects

New Here ,
Feb 15, 2018 Feb 15, 2018

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I can't seem to get any help with Spark! Adobe doesn't even list it on their support site with the free apps. I use it everyday with my job and LOVE the program, but all of a sudden some of my projects are missing. Any idea where they've gone or how I can find them??? Can't find one that I need!

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LEGEND ,
Feb 15, 2018 Feb 15, 2018

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From a message by Rajashree Bhattacharya:

As of now, we do not have Spark forum, in case you are facing issue, you may refer to https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

Adobe Spark – Adobe Spark Knowledge Base

At the bottom of the page, you get the option to contact support if you have Creative Cloud. It says

Paid Creative Cloud customers click here to contact Adobe Support.

If you are an enterprise or team user, please contact your IT Admin.

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New Here ,
Feb 16, 2018 Feb 16, 2018

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I have exactly the same problem and many of my projects have gone missing - I use it for my job everyday too.  Love Adobe Spark but can't work out how to rectify the problem.

I'm hoping it's a glitch and it will be restored soon!!

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LEGEND ,
Feb 21, 2018 Feb 21, 2018

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Did you go to the support page linked above? You can choose "Spark". This is the Adobe Contribute forum so probably not a lot of experience with that here.

Contact Customer Care

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New Here ,
Feb 27, 2018 Feb 27, 2018

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Thanks very much.

The projects have miraculously appeared now!

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New Here ,
Feb 07, 2019 Feb 07, 2019

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what did you do to find them?  I'm missing them as well

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New Here ,
Feb 10, 2019 Feb 10, 2019

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Same here, like the thumbnail is there in Projects, but when I go into it it's not visible.  and when I exit the project, the thumbnail is now blank...

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Community Expert ,
Feb 22, 2019 Feb 22, 2019

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Try refreshing your browser's cache --  F5 or Ctrl+R.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 22, 2019 Feb 22, 2019

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Tried but no worky...  I also tried on multiple devices.

I tried again the next morning and all was as it should be.  Haven’t had any issues since.  I’ll update y’all if it repeats.

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Community Expert ,
Feb 22, 2019 Feb 22, 2019

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For future reference, this isn't the Spark user forum.   Not sure why a Spark question got posted here in the first place.  See links below.

Spark Knowledge Base

Adobe Spark – Adobe Spark Knowledge Base

Spark feature requests

Community feature requests for Adobe Spark!

Paid Creative Cloud customers Contact Customer Support

If you are an enterprise or team user, please contact your IT Admin.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 18, 2020 Sep 18, 2020

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I am having the same problem with same sentiment. Love this program but I can't open ANY of my projects, which is incredibly bad timing for my work.

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Community Expert ,
Sep 18, 2020 Sep 18, 2020

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LATEST

You have resurrected a 2 year old discussion in a dead forum for a discontinued HTML editor called Contribute.  I have moved this entire discussion to Creative Cloud Services.  Please tell us which Adobe product or service your question is related to.  Hopefully someone here can assist you.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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