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SPARK Service Down

New Here ,
Oct 20, 2020 Oct 20, 2020

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Also - where is the Spark-specific forum?

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correct answers 1 Correct answer

Adobe Community Professional , Oct 20, 2020 Oct 20, 2020
Adobe Spark does not have a dedicated forum.  Spark support and knowledgebase is on Zendesk. https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

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Adobe Community Professional ,
Oct 20, 2020 Oct 20, 2020

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Adobe Spark does not have a dedicated forum.  Spark support and knowledgebase is on Zendesk.

https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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It seems this service is one they ignore conveniently, it goes down quite often on my end.

Customer service is almost non-existant to resovle anything with it. 

They fix it when they fix it..........

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Three times this month Spark has gone down.

Adobe has terrible customer service.

Three days now tryign to get support, FB, PM, Groups, Twitter, customer 'support', and Adobe Spark Support, zero help on this.

What kind of company is this really?

Wastes a lot of my time + paying for a service that does not work, isnt' that called fraud?

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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It's true Adobe did maintenance recently which impacted much more than just Spark.  That's not unusual.  See status report below.

https://status.adobe.com/

 

Spark is a perk with your paid creative cloud plan. AFAIK, Spark has no direct support pipeline except through Zendesk. Submit your help ticket below.

https://adobespark.zendesk.com/hc/en-us/requests/new

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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