Spark Time Out

New Here ,
Jan 23, 2021 Jan 23, 2021

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Hi,  I am a creative cloud member so I am not sure why I keep getting a specific message while I am in Spark.  When I have been in Spark for only about 10 minutes, I get the message, "Your session has timed out."  And it tells me I need to log back in "using the following ways."  This message makes no sense to me since I should be able to stay logged in indefinitely.  I would really appreicate if someone can shed some light on why I keep getting this time out message.

 

Thank you so much!

 

Greg in Colorado

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Community Expert ,
Jan 23, 2021 Jan 23, 2021

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New Here ,
Jan 23, 2021 Jan 23, 2021

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Thank you so much for your reply.  There was a community for every part of creative services to ask a question except for spark at least where I was looking.  Did I post this in the wrong spot?  I went to your links but still have not found a way to create my own post so I replied to someone else's post in hopes a staff person would respond.  I appreciate your trying to help me out!  I am still getting timed out sessions which should not be possible since I pay 9.99 a month.

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Community Expert ,
Jan 23, 2021 Jan 23, 2021

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>Did I post this in the wrong spot?

 

Yes... you need to go to the zendesk link I posted for all Spark help

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Community Expert ,
Jan 25, 2021 Jan 25, 2021

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Spark does not have a dedicated community forum as other Creative Cloud apps do.  Instead Spark has a help desk on Zendesk.  You can contact Spark support below.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

 

Timing out can be caused by many factors starting with your Internet Service Provider.  If you're frequently being asked to sign-in to Creative Cloud, that could be another issue.  See help article below.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thank you so much Nancy for your help.  It's definitely not my internet service because I am not having issues with the service on any other internet matters.  The last two times I used Spark, it didn't time out for some reason.  I did go to the link you sent, regarding the Zendesk.  It took me to a link to open up a "ticket" for Spark issues.  I will definitly do that if the problem returns.  Thanks for sharing that link.  I really appreciate it.  I also found a 1-800 number to call for adobe issues.  You have been very helpful!

 

PS:  It would really be nice if Spark had a dedicated community forum.  Maybe some day they will have it.  I find Spark to be a wonderful product offered by Adobe!

 

Have a wonderful rest of your day/night!

 

All the best,

Greg in Colorado

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