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Stock items purchased through apps (PS, AI etc) not syncing to library. Only the previews show.

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I'm having this intermittent (although now more frequent) issue whereby I add a preview from Adobe Stock (via the website) to library, it shows up in apps (PS, AI etc) but when I license (and pay) for the asset in app, it doesn't sync the full quality version to my library.

 

It's not every time that it does this which makes it even more infuriating to diagnose.

 

Using latest PS / AI / CC etc but has been a problem for a long time before upgrading as well.

 

I have done all of the "delete creative cloud library" and "relaunch CC" tips. Could anyone advise on what else to try?

 

TIA.

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File sync, Libraries

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