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Stuck on "account authentcation"

New Here ,
Aug 23, 2021 Aug 23, 2021

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Hi. My old computer has recently broken, and I'm attempting to log back into adobe creative cloud through my school. I've been trying to get it to work for the whole day, and I've deduced that when I get to the screen (picture included), there is no prompt to enter my password. If I click continue, it will act as if installation goes on normally, but will fail whenever I try to go enter creative cloud, saying "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from https://www.adobe.com/creativecloud.html." I have used the cleaner tool to manually remove the system, and have reinstalled creative cloud. There is physically no text box that is there that I can click, or enter anything into.

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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what do you mean by, "i'm attempting to log back into adobe cc through my school"?

 

are you using a school computer?  if so, take to the school it admin.  they probably have restrictions on what can be installed.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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No, it's not a school computer. I'm trying to log in through my school's email address, which is what I have adobe cc and photoshop, etc. on.

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Hi @Charles Hyde,

1. Did you ensure that your device meets min-requirements to run Creative Cloud, etc...?

- https://helpx.adobe.com/creative-cloud/system-requirements.html

2.a. If this is the school's Enterprise plan, contact your school's IT dept for assistance.

 

2.b. If this is an individual student plan (aka your personal account), run the Adobe Cleaner Tool to wipe old apps off your system. Restart computer.  Re-install Creative Cloud.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Yes, my system specs surpass the minimum specs required to run cc. It's rather weird as to what's happening. I do not believe that it's an individual account, as me and my peers were given the account credentials through the school.

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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quote

I do not believe that it's an individual account, as me and my peers were given the account credentials through the school.

==========

In that case, please contact your school's IT dept for assistance.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Ok. Sure thing.

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