Subscription problems

[Andrea36854858pe6p]

I got my subscription for the full plan (all apps included) and paid the first fee already. Why when I check the apps instead of having a download button I still have the  "try" one? On the other hand the "purchase" button is not available so I wonder if they give you the trial version to start with even if you bought the plan and then it just keep working (?)

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Andrea36854858pe6p]

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

[kglad · Accepted solution]

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Andrea36854858pe6p]

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

[kglad]

good to hear!