• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription problems

Community Beginner ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

I got my subscription for the full plan (all apps included) and paid the first fee already. Why when I check the apps instead of having a download button I still have the  "try" one? On the other hand the "purchase" button is not available so I wonder if they give you the trial version to start with even if you bought the plan and then it just keep working (?)

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

Views

109

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Apr 19, 2024 Apr 19, 2024

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the ins

...

Votes

Translate

Translate
Community Expert ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 21, 2024 Apr 21, 2024

Copy link to clipboard

Copied

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 21, 2024 Apr 21, 2024

Copy link to clipboard

Copied

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 21, 2024 Apr 21, 2024

Copy link to clipboard

Copied

LATEST

good to hear!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines