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supprimer compte créative cloud

New Here ,
Sep 24, 2022 Sep 24, 2022

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Bonjour,

 

Je souhaite supprimer ma licence adobe car j'en ai uen fournie par ma nouvelle école. Malheureusement mon compte était lié à une carte de crédit qui à expiré. 

En voulant supprimer le compte ça me m'était que c'était imposible car mon moyen de payement ne fonctionnait plus.

J'ai donc rentrer les informations de ma nouvelle carte.

Cependant je ne peux toujours pas supprimer mon compte à cause de la même erreur alors que mon moyen de payement à été éctualisé. Comment faire ?

 

De plus lorsque je vais sur l'application créative cloud, je ne peux pas me deconnecter pour me connecter et utiliser mon nouveaux compte. Comment faire ?

 

Merci par avance pour vos réponses

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long-you
MUST make sure that your browser does NOT block ads, scripts, or pop-ups-you
MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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