• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Sync Folder Error but no symbols

Explorer ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

Hi all.

Today I created a new folder in the CC Folder (local on Mac Big Sur).

Usally I don't have issues but I noiced that CC created an untitled folder instead a named one and then send me a notification error to sync the folder (with the right name) because some unsupported symbol. 

As you can see in the screenshot, the name of the folder is "plain".

I tried to restart my mac and resync but no success.

 

Any suggestions?

 

Thanks

 

Federico

TOPICS
File sync

Views

333

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 03, 2020 Dec 03, 2020

Copy link to clipboard

Copied

check the your web cloud files and delete the untitled folder.

 

kglad_0-1607028848326.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 04, 2020 Dec 04, 2020

Copy link to clipboard

Copied

Apologies for the pic and thank you for the answer.

I already deleted the cloud folder but I don't have the right one online (named PROMO Unless).

The error is still there...Screenshot 2020-12-04 at 09.53.21.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2020 Dec 04, 2020

Copy link to clipboard

Copied

can you find PROMO Unless online or locally?

 

if yes, does it have any useful contents?  if yes again, move the useful contents somewhere else and then delete the PROMO Unless folder online and/or locally.  if it has no useful contents just delete.

 

also delete the deleted files clear storage space, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

The folder is only local just because the sync error.

I solved deleting it and creating anothe one but still I don't understand why.

 

Also, afert upgrading to Big Sur I don't have the right click sharing otions anymore...

 

Any idea?

 

Thanks kglad

 

Federico

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 11, 2020 Dec 11, 2020

Copy link to clipboard

Copied

LATEST

you're welcome.  (and there was probably a corrupt file.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines